MBPJ offered a solution to members of the public when faced with similar issues:
Zainun further added that an agreement has been made between the council and the operator to provide maintenance to the parking meters.
“If the parking meters are faulty, the operator will have to fix it and send a report to us. Usually, during the process of fixing the faulty machines, we will not issue compounds to motorists,” she clarified
Zainun also questioned the authenticity of such claims going around about the faulty parking meters adding, “If there is a problem, the complainants should provide us with proof.”
When asked the frequency of the maintenance checks for the parking meters by Godell, Zainun responded that checks are handled by a different department.
Nevertheless, she assures following the complaints received by the council with regards to the faulty parking meters, the council will engage Godell to resolve these issues.
“Should we receive complaints about faulty parking meters, MBPJ will ask Godell to conduct an investigation and repair these machines, then send a report to us,” she concluded.
While we hope MBPJ is constantly on its operator’s toes to resolve the issue that is inconveniencing the public, we hope the public will also do their part in lodging official complaints addressed to the council to ensure that the right enforcement will take place effectively.