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Wednesday, September 27, 2017

Review: SIA (Singapore Airlines) great service

An article in The Stars online highlighting the great service of an air steward reminded me of a similar great service by the same airline.
http://www.thestar.com.my/news/regional/2017/09/27/sia-crew-member-who-dismantled-seat-to-look-for-passengers-lost-sim-card-praised/

I was checking in to board the flight to Singapore when the staff noticed I looked a bit lost when she gave instructions on how to get to the boarding gate. She immediately requested a passenger going on the same flight to help me and I followed the passenger all the way to the boarding gate.

When I boarded the aircraft, there was someone to show me to my seat. Not only that, at Changi airport, a staff was waiting to guide me through the immigration and custom and all the way to the Changi MRT station.

Thank you SIA.

The online newspaper added this:
When contacted by The Straits Times, a spokesman for SIA said: "Our cabin crew undergo extensive training on how to cater to different customer groups. Training equips our crew with skills to understand and meet the needs of a wide range of customers.

"We are pleased that our crew member was able to assist our customer on this occasion.

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